Cancellation, Refund & Hardware Replacement Policy

Last Updated: October 2026

1. Student Course Subscriptions

Parents may request batch transfers or schedule adjustments at any time with prior notice. For course cancellations requested prior to the second class of any term, refunds are processed within 5-7 business days minus textbook/kit dispatch costs.

2. Defective Hardware Replacements

Any electronic module, motor, sensor, or board found defective during practical classes is replaced promptly under our zero-downtime warranty SLA. Contact info@tomagotech.in or WhatsApp +91 80504 82999.

3. Institutional School Contracts

School turnkey lab contracts are governed by bilateral Service Level Agreements (SLAs). Please consult your school partnership agreement for formal terms.